The business of referring someone either for a job, or as a service provider or even as a client is tricky business. In my role as a Realtor I get asked very often to recommend service providers and trades people; electricians, plumbers, garage door specialists, mortgage lenders, appraisers etc. The issue that I see is that people are human PERIOD They have bad days, they have frustrations in their life and while they might be the very best at what they do, they aren't always performing at 100%. As it happens, I need a new boiler in my home. I have contacted at least five different people/companies who have all been recommended to me. I have received two written quotes, one e-mail with a rough estimate, one service provider who despite two or three reminders keeps forgetting to put the quote together and I'm still waiting on the last one. All of these people have been recommended by someone that I trust, am I putting out a 'vibe' that says that I'm impossible to work with? I know that I pay all of my bills either on time or early, I don't engage in a project for which I can't pay.
So, I am looking for recommendations for mortgage lenders that I might pass on to my clients. Each year in January I review my business card catalog and review all of the people who's cards I am carrying. I want three different options for each type of provider and this year I'm reviewing mortgage people. I'm a member of two different chambers of commerce and as such I meet a lot of people who are interested in building thier business. I started calling the people for whom I have cards, you know what? No return calls from some of them either. Has everyone given up on business? Plumbers? Mortage origionators?
Yes, we are in a time of change and economic contraction but if the people who want to stay in the business in which they are currently engaged don't respond to requests for service, who's left?
If you know of any mortgage businesses that are comitted to their profession, please have them get in touch with me!
Monday, January 26, 2009
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